NOPTA Stakeholder survey

As part of NOPTA's ongoing performance reporting, including obligations under the Regulator Performance Framework, NOPTA undertakes regular stakeholder surveys to assess client satisfaction with NOPTA’s performance in key areas of the Government’s regulator performance framework.

Stakeholders who responded to the 2017 survey conducted by KPMG reported high overall levels of satisfaction with NOPTA, its staff and processes. This repeats the overall results of the 2015 and 2016 stakeholder surveys.

Stakeholders have also provided opportunities for improvements.

NOPTA thanks all stakeholders for their valuable feedback.

The full reports are provided below:

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